From your first call to a successful placement, we guide you through every stage, at no cost to you or your family.
Start with a quick phone call or fill in our referral form, whichever is easier. We'll ask about the person who needs care: their medical needs, personal preferences, location, and any time pressures. There's no wrong way to begin.
If you're a healthcare professional referring a patient, we have a dedicated fast-track route. Just mention it when you get in touch.
Our advisors use your requirements to search our network of CQC-registered care homes across Burton-on-Trent and the surrounding area. We look at care type, availability, location, atmosphere, and cost, not just a tick-box match.
We contact homes directly on your behalf, check current bed availability, and present you with a personalised shortlist of usually 2 to 4 options.
We arrange viewings at the homes you're interested in and can accompany you if it would help. There's no pressure to decide quickly. We give you the space to visit, ask questions, and make the right choice for your family.
If none of the initial options feel right, we go back and look further. We don't stop until we find something that fits.
Once you've chosen a home, we help coordinate the admission process, liaising between the care home, the family, and any healthcare teams involved. We're there to answer questions and smooth out any bumps along the way.
And we don't disappear after move-in day. If you need us in the weeks after, we're still here.