Privacy Policy

Who we are

Burton Care Connect is a care home referral service based in Burton-on-Trent, Staffordshire. We help families and healthcare professionals find suitable care home placements. Our contact email is jack@burtoncareconnect.co.uk.

What information we collect

When you submit a referral or contact us, we collect the following personal information:

• Your name and contact details (phone number and email address)
• Details about the person requiring care, including their medical needs and preferences
• Your role (family member, healthcare professional, etc.)
• The type and urgency of care needed
• Location preferences
• Any additional information you choose to share with us

How we use your information

We use the information you provide solely to:

• Search our network of care homes on your behalf
• Contact you with suitable options and updates
• Coordinate with care homes and, where relevant, healthcare teams
• Follow up after a placement has been made

We will not use your information for marketing purposes without your explicit consent, and we will never sell your data to third parties.

Who we share your information with

To find you a suitable care home placement, we may share relevant details with care homes in our network. We only share the information necessary to assess suitability and availability. We do not share your information with any other third parties except where required by law.

How long we keep your information

We retain your information for as long as is necessary to fulfil your referral and for a reasonable period afterwards in case you need further assistance. If you would like your data deleted, please contact us and we will do so promptly.

Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request that we correct inaccurate data
• Request that we delete your data
• Object to how we process your data
• Withdraw consent at any time

To exercise any of these rights, please contact us at jack@burtoncareconnect.co.uk.

How we protect your information

We take reasonable steps to keep your personal information secure. Our referral form is processed via Formspree, which uses industry-standard encryption. We do not store card or payment details.

Cookies

This website does not use tracking or advertising cookies. We may use essential cookies to ensure the site functions correctly.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.

Contact

If you have any questions about this privacy policy or how we handle your data, please contact us at jack@burtoncareconnect.co.uk or call 07716 775995.